All you need to know about retreats and luxury spas. Upon arrival to the apartment we quickly realized that air conditioning was an impossibility. A complete waste of time. After spending a considerable amount of time choosing a villa for our Italy vacation, and working with LR we finally decided on our villa. We booked a trip to Italy in June 2020. Waterloo Luxury Retreats, Tibenham, Norfolk, United Kingdom. At 5.30 am there were lots of transportations unloadin/loading and fueling gas outside our window. She continued to tell me sorry we can’t cancel or refund your trip.You think you’re working with a luxury brand but there was little effort to help me resolve this situation. We rented their Villa Sophia. Guess why? A global team of passionate travel enthusiasts and partners hand-pick and personally inspect each property, ensuring that guests are offered only the very best luxury … Have not seen the house yet but have repeatedly asked for Concierge service and have gotten no response. We booked a villa with Luxury Retreats for a 50th birthday celebration in Turks & Caicos for 8 people. We posted this in our review of the property on the website, but Boutique Retreats deliberately deleted that part of the review and only kept the positive remarks! We were unable to travel due to COVID. DO NOT book with this company!!! The photos of each and every home always look fantastic. It's in the middle of nowhere, the taxi services in the area almost non existent and expansive. I had confirmed the villa location, everything that was included, and of course the price multiple times through email with our agent. Thankfully we paid with Amex so will get our money back but if you're not so lucky then I'm sorry. We discussed with the very courteous property manager, owner and building management. The house was nice and we had a good stay. Luxury Retreats is only offering a 50% refund. We paid massive deposit and we can't get it back. SHAME ON THEM AND THE OWNERS!!!! Though the company specialist who planned the trip with us boasted only the best, this is not what we got EITHER time! Part of the Luxury Retreats, Villa Escape and Caribbeanway family. I will never book a vacation through them please beware of this company!!! I was told not to cancel just in case the ban was lifted. First thing you notice as you walked in was a strong smell of MOLD and MILDEW!! Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! The manager was pretty rude and raised her voice with me multiple times. On their website : 28K.Called the guy. Communication was poor with the island specialist. Not only is it tough trying to find coupons. The apartment was titled "luxurious penthouset" but was on the 4th floor of 7 in a very low standard building situated on a backstreet of Courchevel. DO NOT USE LUXURY RETREATS!! I had to be the one constantly reaching out to the host in regards to them being open and seeking a refund which they have no problem doing. Does Corporate Philanthropy Really Exist? The United States remains on the list of countries who may not travel to Europe. We rented a property in Ibiza through this company. Once it came time to secure the villa and pay our deposit I was told that the villa price had increased by over 2000 euros for the week, when I questioned why the villa price had changed the only answer provided was the agent was quoting the incorrect year in error. Luxury Retreat Reviews. As soon as we paid (thankfully via Amex) we were informed that they'd overbooked and given our villa to someone else. 15 4. We travel quite a bit and I would encourage others to look elsewhere when booking vacation accommodations. Do not book anything with them. COVID does not appear to be going anywhere anytime soon. We were told we were entitled to no money back from LR and we should have contacted local authorities to remove the LR guests! We rented a house from luxury retreats. Book Blackwattle Luxury Retreats, Greater Newcastle on Tripadvisor: See 89 traveller reviews, 164 candid photos, and great deals for Blackwattle Luxury Retreats, ranked #3 of 19 Speciality lodging in Greater Newcastle and rated 5 of 5 at Tripadvisor. Yet, Luxury Retreats would not provide us with a full refund. Luxury Retreats employ con people and thieves ! Cons. " We just returned from Sarrians France where we rented a Château from Luxury Retreats aka Air Bnb We had the worst experience with Luxury retreats. Paid a large deposit which they are refusing to give back. from US$96.08* 25 replies to this topic. They promised us someone will come Monday morning - and then NO ONE came to check the villa on Monday. The comunication with both Casa Aqua and Luxury Retreat is appalling. Be VERY WARY with this company. The world's most extraordinary homes. No more with this company! This place have no professionalism. We are very impressed with their expertise and knowledge in the business. Used the company twice (2016, 2018) for two different Caribbean vacations in Barbados. DO NOT USE LUXURY RETREATS - THEY ARE NO HELP WHEN THERE IS AN ISSUE!! Luxury Retreats is offering no protection to us as consumers. I don't find this a professional company and they certainly do not stand behind prices quoted. I encouraged the agent to escalate this error to a manger, which was done, however the only resolution offered was lessor increase in price. After 6 months we are still waiting for our deposit to be paid back. We have had our home rented by Luxury Retreats for several years. Lesson learned, hopefully those of you reading this will learn from me and will be able to dodge this one. Prices are calculated as of … We did not cancel the trip; the trip was cancelled by the airlines and then travel restrictions were put in place by the Italian government so that we were not allowed to visit. Cape Luxury Retreats has boosted our income since after purchasing our Clifton villa. Buyers beware! There was zero damage. Will Compression Clothing Will Make You Thinner and Healthier? But the company failed to mention in the blurbs that one home was on a main road and there is noise from traffic 24 hours a day, and that there is a park right next to the other home with screaming adults there at various times of the day, with men burning items and thick black smoke coming across our terrace. We also really wanted a place with a pool, and the pool is far from inviting. 1,547 Reviews . Dealt with another company in the same business and within a day and a half booked a spot due to their ability to provide proper feedback quickly. We are at risk of losing more than $10,000 on a trip that we did not cancel ourselves. Auditing is one of the systems we’ve put in place to give our team the tools and techniques to continually perfect our levels of service and drive a consistent guest experience. I pleaded with this company and they would not give us a refund now I am stuck with a vacation i can't take because of this pandemic, and I ended up having to give my friends all back their money since the owner nor this company would refund me any money . © 2020 Reviewopedia. Never stay at Pearl Penthouse if you want a luxurious penthouse. THIEVES. We review and compare to help you find the perfect retreat for your escape. I and all four of my friends work in law enforcement and it is not like we can reschedule for another time our vacations are bidden on a year in advance I explained this to the agent, that we could not just pick up and go another week in the year we all got that particular week and our job was not going to let us pick another week there are 160 other officers and to find four officers willing to switch is impossible in our department. They don't care about their customers at all. The CEO of LR relocated the majority of staff in France to Montreal to economize. I know I do. They are not honest.The blurbs are not accurate and not up to date, as we experienced. We had guests in our home contracted though Luxury Retreats for a 5 night stay. They did basically nothing except provide us with some photos that were incomplete and clearly problematic. Airbnb buys Luxury Retreats, an upscale vacation rental site. Horrible. Many luxury holidays will come with all-inclusive packages, private villas, fresh meals, beach views or lakefront properties, and concierge service. Due to the COVID-19 pandemic we could not fly, all ski resorts in CO were ordered to shut down by the governor, and Summit County (where the property is located) had shut down all short term lodging indefinitely. The Luxury Retreat Backdrop: The sense of place really shines through in the décor and landscaping at Two Bunch Palms, where the desert climate and laid-back vibe set the scene. All communications with them had been great and prompt. ITC Grand Bharat, Gurgaon - a Luxury Collection Retreat, Gurugram (Gurgaon): See 1,315 traveller reviews, 1,578 user photos and best deals for ITC Grand Bharat, Gurgaon - a Luxury Collection Retreat, ranked #8 of 626 Gurugram (Gurgaon) hotels, rated 4.5 of 5 at Tripadvisor. We were traveling with two very small children, one of whom has an allergy to mosquitoes and therefore air conditioning - which we know from prior experience is hard to find in Europe - was a MUST for us. Who doesn’t love saving money? All communications with them had been great and prompt. Was this review helpful? Punta Mita. We don’t make these claims lightly. I feel they really tried to take advantage of us. Had a horrible experience with them, I think I aged 10 years planning a holiday. We stay at high end places all the time and take very good care of them. Tintoela Luxury Retreat, Burnt Pine: Se 138 omdömen, 133 bilder och bra erbjudanden på Tintoela Luxury Retreat, rankat #4 av 14 Temaboenden i Burnt Pine och med betyget 5 av 5 på Tripadvisor. The noise and the smell woke us up every morning. Hurricane Irma came along and the house was damaged. Not all luxury retreats will offer daily yoga classes, but if you book through BookRetreats then you will easily be able to find a luxury yoga vacation that suits you. The rooms are tastefully decorated with bohemian accents and a modern sensibility, so if you love contemporary design and don't want to leave it behind for a wellness retreat, this is a great option for you. Villa Specialist (Current Employee) - Montréal, QC - 16 July 2016 Luxury Retreats is one of the most interesting companies out there for its business model. These people made it clear they were not responsible for any guest services. Cape Luxury Retreat is just the ideal guy for the business. We asked for the extra night to be paid out of the damage deposit held by Luxury Retreats. At 5.30 am there were lots of transportations unloadin/loading and fueling gas outside our window. As it turns out, the property only offers air conditioning (cooling) during May, June, July and August due to some legal restrictions with the city of Florence. All Rights Reserved. Luxury Retreats operates in a fraudulent , misleading manner. Prior to booking we specifically requested exclusively houses/flats that had working air conditioning. And, though we were told that one of the places we stayed at no longer holds to their high standards and they will therefore be removing it from their website, it is most certainly still on their website, a full year later. In conclusion - The property is said to to have been "professionally inspected" by Luxury Retreats but in truth you misrepresented the property to your customer (The Cooper family) and we paid top dollar for a stay in which we were forced to deal with, not only the inconvenience of issue, but also the need to take time out of our holiday to try to incite an appropriate response from you as a service provider. When working with Luxury Retreats, prior to finally selecting the Opera apartment, we again reconfirmed the presence of air conditioning. The pool is not heated so it's freezing cold. This was confirmed by the sales associate who helped Vanessa and Adela with the booking. They can not provide the service and will not refund the money. The customer service is shockingly bad. I must say up to this point it had been a pleasure dealing with our agent. They ended up staying a second additional night without contacting anyone. They want to rent; they do not want to have people back out if Luxury Retreats is forthright with offering negative, albeit accurate information. The United States remains on the list of countries who may not travel to Europe. We pride ourselves on attention to detail and all our rental villas, are kitted out with everything you could possibly want. BEWARE!! We tried to cancel due to COVID and they will not refund any money. These people need to understand that their base clientele is the extremely busy exec type and time is very important to them. We will NOT take a chance using them again! What supposed to be a memorable luxury experience turned to extremely expensive nightmare! They put us off till the next day as it was Sunday, ok understandable. Under no circumstances book the Casa Aqua villa and especially not through the Luxury Retreat. LR functions as a broker only. The official Facebook of Luxury Retreats, creators of personalized villa vacations. However, about a week and a half after we stayed, I got a call from Luxury Retreats saying that the owner was furious because the house was severely damaged. I certainly do not see us traveling to Italy in the near future, especially since most of the travelers in our party our over 65 years of age. The customer service from Luxury Retreats has not been good. Now £208 on Tripadvisor: Can Auli Luxury Retreat - Adults Only, Pollenca. Terrible do not stay at Mayaluxe or Luxury Retreat properties, they have horrible service! We would not have been able to stay, even if we managed to make it there. Luxury retreats (if you mean the compnay located in Montreal) is on of THE best companies for villa rentals, we have been working with them for many years, no need to … I was floored. It’s not their “policy”.It took me reaching out to multiple people on LinkedIn and Twitter to finally get someone on the phone. These people have not been in contact with the host at all so they do not know what the status is of the host or the area because this host is in the Caribbean. They ended up staying a second additional night without contacting anyone. This place is horrible I repeat horrible! We woke up in the morning all feeling sick from the horrible smell of mold and mildew. We had guests in our home contracted though Luxury Retreats for a 5 night stay. Do Coupon Sites and Savings Apps Actually Work? We had the worst experience with Luxury retreats. Luxury Retreats is offering no protection to us as consumers. Beware of booking anything through LR right now. Told them we could not stay there... it was impossible for our health. They have not advocated on our behalf and do not seem concerned that we are losing a huge sum of money. We demanded to get photos and information on the "claimed damage", including access to supposedly damaged articles and the cleaning crew.. Luxury Retreats ONLY publishes the short ones, and only the good ones. I paid Luxury Retreats - Not the Villa owner.. What a horrible way ruin someones vacation. Ended up in debt... they are dangerous. The photos of both places we stayed at look impeccable on line. In addition to poor customer service, they are giving me an issue about receiving a refund for a trip to a resort that will not be open during my requested dates of travel. Luxury Retreats, Montréal. So we had to be very careful at all times to make sure kids won't venture there. They are not honoring it. Company profile page for Luxury Retreats International Inc including stock price, company news, press releases, executives, board members, and contact information I tried to cancel a trip due to COVID concerns and they won’t cancel or refund the trip. We spent two hours cleaning up before we left and the place was spotless. I don't normally write reviews, but I felt compelled after dealing with luxuryretreats.com. after the initial contact, was waiting sometimes 2 days to get any responses from the Rep. and then seemingly lost interest altogether as we seemed to keep picking villas which were booked although on their calendar showed open . I find this incredibly deceiving and therefore wouldn't trust any of the reviews on their site going forward. Luxury retreats was and is a great place to work. I have never experienced such horrific customer service in my life. Glassdoor gives you an inside look at what it's like to work at Luxury Retreats, including salaries, reviews, office photos, and more. The culture of the company has always been a bright spot, from company activities to making sure birthdays don't go unnoticed. Luxury Retreats does not live up to its name at all. Book Lilies Luxury Retreats, Greater Newcastle on Tripadvisor: See 63 traveller reviews, 175 candid photos, and great deals for Lilies Luxury Retreats, ranked #2 of 19 Speciality lodging in Greater Newcastle and rated 5 of 5 at Tripadvisor. Also the blinds in one room were broken so one room was very dark and stuffy as you couldn't open the windows. Many luxury holidays will come with all-inclusive packages, private villas, fresh meals, beach views or lakefront properties, and concierge service. 1. Very unprofessional. A selection of pristine, expertly designed homes with high-end amenities, services, and dedicated trip designers. We review and compare luxury and spa retreats and more so you can find the best retreat for you. They had a flight cancellation and we generously allowed the guests to stay an extra night. Changed their cancellations and refund "policies" on us several times in those emails, even telling us that it was the host's decision not to refund. Finally, we were able to get a refund through Airbnb directly. See 27 traveller reviews, 74 candid photos, and great deals for Can Auli Luxury Retreat - Adults Only, ranked #5 of 23 hotels in Pollenca and rated 5 of 5 at Tripadvisor. One of a kind company, has its perks and downsides. The villa itself is nice but looks much better on the pictures than in the real life. Log into Facebook to start sharing and connecting with your friends, family, and people you know. The cancellation policy of their parent company AIRBNB requires a full refund. But I’ll be honest, the idea of using paper coupons to shop in stores is outdated. It was a high end villa sleeping 12 of our family for a special birthday. Not all luxury retreats will offer daily yoga classes, but if you book through BookRetreats then you will easily be able to find a luxury yoga vacation that suits you. We moved out, even though they kept telling us they will let us know about refund on the days we didn't stay... and weeks later I still can't get an answer - they don't stand behind the customer at all. 100+ stays. They then claimed that they "mediated the dispute" and withheld the difference in the claimed amount and what the insurance paid from our deposit. There is a decorative water fixtures around the house, full of mosquitos larvas, it looks absolutely gross and unhygienic. Atlantic Seaboard, Cape Town Home Owner. Told me they made a mistake but would accept this price as the mistake was theirs.Then added "but there is a little problem, saturday the chalet is not available". You would think, them being a "luxury" travel agency, customer service would be above exceptional but no it is the exact opposite. However, with all of that, luxury retreats still wants to give me a problem when it does not have to be that way. BEWARE DO NOT BOOK WITH THIS COMPANY. Highwoods at Shock Hill, Breckenridge, CO, One price and another depending on the time the request is made. They have no loyalty to the people who list their homes. Avoid them! In fact, we definatively had proof that several of the claims were false because we noted the damage and reported it to them while we were there. We would’ve saved this money by renting directly from the property owner. Airbnb buys Luxury Retreats to offer more luxurious villas for your vacation By Lulu Chang February 16, 2017 If you’re going to go on vacation, go on vacation . We were so tired from all the travel we stayed the night then went to swim in the pool and it was covered in Green Algae - horrible. Our attempts to contact customer service at Luxury Retreats were (and frankly continue to be) immensely dissatisfying and frustrating. Besides the fact when you walk in the first think you see is a small grave yard and a painting of 2 people hanging, WTF! It is like a high Our point of contact was located in Montreal and that person went on vacation for three days of our seven day stay. Luxury Retreats is a micromanaged startup company, with all the growing pains that implies " (in 5 reviews) " Extremely high turnover, making it impossible to get anything accomplished since we are in a constant state of change " (in 5 reviews) More Pros and Cons. Very disappointing. There was a very high deposit ($20,000) but it was a nice house and we thought it was to make sure that good people were renting from the owner. She wasn’t looking for solutions to help me cancel. They keep telling us it's up to the villa owner. Many excuses have been given regarding leaving a sofa marked and a rug with a stain but absolutely no proof whatsoever of them trying to clean or buying replacements. Not only were no resolutions found, but it seemed that we were being passed from department to department with no real responsibility taken - placing the majority of the blame on the property owner (who we never booked from or contacted). All content is posted anonymously by employees working at Luxury Retreats. The problem here was not only the temperature of the apartment, but the noise and bugs if windows stayed open. They had a flight cancellation and we generously allowed the guests to stay an extra night. ... We booked a villa with Luxury Retreats for a 50th birthday celebration in Turks & Caicos for 8 people. We rented Villa Sophia near Amalfi Coast Italy and it really ruined our family vacation. It is horrible the greed that they are protraying during a pandemic, keeping people's money for vacation rentals. We spent over a week emailing back and forth to no avail. COVID does not appear to be going anywhere anytime soon. The ouse was dirty, we had an insect infestation, the house had no water pressure, the house manager was worthless and we wound up not getting our money refunded because they kept saying they tried to help and they did everything they could and we are bound to the contract. Book Villa Coloniale Schumacher Luxury Retreat, Constantia on Tripadvisor: See 188 traveller reviews, 91 candid photos, and great deals for Villa Coloniale Schumacher Luxury Retreat, ranked #3 of 45 B&Bs / inns in Constantia and rated 5 of 5 at Tripadvisor. Shame on Luxury Retreats. Unbelievable. Tuscany. The other big gripe is that Luxury Retreats will never show poor reviews on their site. I booked a trip through Luxury Retreats in December of 2019 for June of 2020 for my 50th birthday to celebrate with 4 of my best friends.I made the last payment February 19,2020 . A concierge service and have gotten no response were supposed to rent is on an island that is not we! Not use a third party i will not refund the trip with boasted... Sum of money specifically requested exclusively houses/flats that had working air conditioning itself is but... Luxury holidays will come with all-inclusive packages, private villas, fresh meals, beach or... A close friend and grew up with the booking highly DISCOURAGE anyone from putting their home in the hands this! Quite a bit and i would highly DISCOURAGE anyone from putting their home in the area almost non and. 2 is a decorative water fixtures around the house was 2500 per night over Christmas.... Contracted though Luxury Retreats operates in a fraudulent, misleading manner morning - and then no one to... A luxurious Penthouse them, i think i aged 10 years planning holiday! Hours cleaning up before we left and the ban on travel villa escape and Caribbeanway.! 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